At AnaK Legacy – Ana’s Russian Class, I am committed to providing quality educational services. I understand that circumstances may change, and I have outlined the refund and rescheduling policies to ensure a fair and transparent process for all my students.

Refund Policy

1. Eligibility for Refunds:

• Refund requests must be made within 14 days of the purchase date.
• Students must not have accessed more than 25% of the course content.

2. Non-Refundable Items:

• Private classes and downloadable materials are non-refundable.

3. How to Request a Refund:

• To request a refund, please contact me at Contact Ana – Ana’s Russian Class (anasrussianclass.com) with your order number and the reason for the refund.
• Include any relevant details that can help me process your request quickly.

4. Processing Time:

• Refunds will be processed within 7-10 business days of approval.
• Refunds will be issued to the original payment method used at the time of purchase.

5. Payment Method for Refunds:

• Refunds will be processed back to the original payment method used during the purchase.

Rescheduling Policy

1. Eligibility for Rescheduling:

• Private classes can be rescheduled up to 24 hours before the scheduled time.
• Rescheduling requests made within 24 hours of the scheduled class time will not be accepted, and the class will be considered attended.

2. How to Request a Reschedule:

• To reschedule a class, please contact me at Contact Ana – Ana’s Russian Class (anasrussianclass.com) or directly via Telegram with your order number and the preferred new time.
• Provide at least two alternative time slots that work for you.

3. Confirmation of Reschedule:

• I will confirm the new class time within 24 hours of receiving your request.
• Rescheduled classes are subject to availability.

4. Limitations on Rescheduling:

• Each private class can be rescheduled only once.
• Multiple rescheduling requests for the same class will not be accommodated.

Content Access and Copyright Protection

1. Access to Purchased Materials:

• All materials purchased can only be accessed on my website, anasrussianclass.com.
• Purchased materials are not downloadable and must be accessed through the website to protect my content and copyright.

2. Copyright Protection:

• All content on anasrussianclass.com is protected by copyright. Unauthorized distribution, reproduction, or use of the content in any form is strictly prohibited.

Contact Information

For any questions or concerns regarding our Refund and Rescheduling Policy, please contact us at:

• Email: nstskrol@gmail.com
• Telegram: @anasrussianclasss
• Contact Form: Contact Ana – Ana’s Russian Class (anasrussianclass.com)

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact me at Contact Ana – Ana’s Russian Class (anasrussianclass.com)